Delivery

We always send a confirmation email when you place your order, and a dispatch confirmation after your order has been processed. For information on shipping costs and times, please select a country below.

We offer free express delivery in the UK, on all orders* over £15.

Orders under £15 will be charged £4.99 (inclusive of VAT) for delivery.

In most instances the courier we use is FedEx. If you’d like SMS updates on your delivery, please ensure a mobile number is provided at checkout.

*Delivery on some products that require customisation, such as Peli Nameplates, will have a slightly extended delivery time. Delivery terms for every product can be found on the individual product pages.

What does express delivery mean?

We aim to deliver within 1-3 working days (Mon-Fri) for most products, and 5-7 working days for DIY Foam (Easy Peel).

Please also bear in mind that we do not work on UK bank holidays or national holidays, so this will delay delivery and processing times.

Any problems?

If you experience any problems at all with our delivery, if you need any help understanding delivery costs and times or if you’d like to enquire about delivery to a new country, please don’t hesitate to get in touch with us and we’ll be happy to help.

Call 0800 8400 166, email sales@thecasefarm.co.uk or complete our contact form. Thanks!

Returns

Want to return an item? We accept returns on all items within 30 days of purchasing, so long as the item is unused and in the same condition you received it. Please note: Unless the item is faulty, you will have to pay for shipping back to our headquarters. For full information on our Returns Policy, please see the Legal page of our site. If you’d like to start processing a return, please email sales@thecasefarm.co.uk or call 0800 8400 166.

Warranty

All products sold on The Case Farm come with a minimum warranty of 30 days after purchase. This includes any breakages or defects in workmanship.

Many products we sell are also covered by an extended warranty. These are covered below.

Please note that our warranty does not cover any damage to items stored inside cases.

3D Designed Foam Sets

The 3D designed foam sets that go into many of The Case Farm’s original products, such as drone cases and watch cases, are covered for one year, from the date of purchase, against breakages or defects in workmanship. Please note: Due to material properties, the standard tolerance for foam is +/- 2mm. In instances where the size of foam or foam pockets are within this tolerance, it does not constitute breakage or defects in workmanship.

Want to read the full legal terms? Click here.