Delivery

We always send a confirmation email when you place your order, and a dispatch confirmation after your order has been processed. For information on shipping costs and times, please select a country below.

We offer free next working day delivery in the UK, on all orders over £15.

Orders under £15 will be charged £4.99 (inclusive of VAT) for delivery.

In most instances the courier we use is DPD. If you’d like SMS updates on your delivery, please ensure a mobile number is provided at checkout.

What does next working day delivery mean?

We aim to deliver on the next working day (Mon-Fri) for any orders placed before 3pm the previous working day.

As an example, an order placed before 3pm on Thursday will aim to be delivered on Friday. An order placed after 3pm on Thursday won’t be delivered until Monday. Any orders placed after 3pm on a Friday, or on Saturday or Sunday, will not be delivered until Tuesday.

Please also bear in mind that we do not work on UK bank holidays or national holidays, so this will delay delivery and processing times.

Shipping costs to countries in Europe will vary slightly, depending on the country and contents of your order. In most instances the easiest way to find out the cost is to head over to your basket and click ‘calculate shipping’.

If you are ordering more than one item shipping quotes online may not be accurate and it is worth getting in touch for an accurate quote.

Please note that you as the customer are responsible for paying any import taxes/duties that may apply to your region when importing from the UK.

The table below shows estimated delivery times.

ZONE
DESTINATIONS
ESTIMATED DELIVERY TIME
Zone 1Belgium, France (inc. Monaco), Germany, Ireland, Luxembourg, Netherlands2-3 working days
Zone 2Austria, Denmark, Switzerland3 working days
Zone 3Czech Republic, Italy, Slovakia, Spain3-4 working days
Zone 4Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden4-5 working days
Zone 5Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia4-9 working days

For the rest of the world, shipping costs vary greatly between countries. The easiest way to find the cost is to add the products to your basket and click ‘calculate shipping’.

Please note that you as the customer are responsible for paying any import taxes/duties that may apply to your region when importing from the UK.

If you are ordering multiples, shipping quotes online may not be accurate and it is best to get in touch for a quote. Equally, if you can’t find your country reach out to us and we will be happy to provide a quote.

For most countries, our courier aims to deliver within 1 to 4 working days but this can vary.

Any problems?

If you experience any problems at all with our delivery, if you need any help understanding delivery costs and times or if you’d like to enquire about delivery to a new country, please don’t hesitate to get in touch with us and we’ll be happy to help.

Call 0800 8400 166, email sales@thecasefarm.co.uk or complete our contact form. Thanks!

Returns

Want to return an item? We accept returns on all items within 30 days of purchasing, so long as the item is unused and in the same condition you received it. Please note: Unless the item is faulty, you will have to pay for shipping back to our headquarters. For full information on our Returns Policy, please see the Legal page of our site. If you’d like to start processing a return, please email sales@thecasefarm.co.uk or call 0800 8400 166.

Warranty

All products sold on The Case Farm come with a minimum warranty of 30 days after purchase. This includes any breakages or defects in workmanship.

Many products we sell are also covered by an extended warranty. These are covered below.

Please note that our warranty does not cover any damage to items stored inside cases.

3D Designed Foam Sets

The 3D designed foam sets that go into many of The Case Farm’s original products, such as drone cases and watch cases, are covered for one year, from the date of purchase, against breakages or defects in workmanship. Please note: Due to material properties, the standard tolerance for foam is +/- 2mm. In instances where the size of foam or foam pockets are within this tolerance, it does not constitute breakage or defects in workmanship.

Peli Cases

All Peli cases sold by The Case Farm are covered by the Peli Lifetime Guarantee. These cases are covered against breakages, forever. The guarantee becomes void if the case is physically changed or altered by the customer. Please note that any foam sets or other inserts such as TrekPak that may be sold inside a Peli case, are covered by their own warranties but not the Lifetime Guarantee.

TrekPak Inserts

TrekPak divider kits are covered for one year after purchase, against any breakages or defects in workmanship. Please note that the warranty becomes void if the TrekPak kit is not used in a ‘normal’ way – see below for clarification.

Want to read the full legal terms? Click here.